Last Updated: july 2025
1. Introduction
Prosper Homes (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
This policy applies to personal data processed about individuals in the UK and European Economic Area (EEA) and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Information
Prosper Homes
Office 901, Capital Golden Tower
Business Bay, Dubai, U.A.E.
Email: privacy@prosperhomes.ae
Phone: (04) 570 9875
UK Representative:
Sahil kakaria
+447789435790
sahil@prosperhomes.ae
3. What Personal Data We Collect
We may collect the following categories of personal data:
Information You Provide:
- Name
- Email address
- Phone number
- Property preferences and requirements
- Any other information you choose to provide
Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies (see our Cookie Policy)
4. When We Collect Your Data
We collect personal data when you:
- Register on our website
- Subscribe to our newsletter
- Complete a contact form
- Use our live chat feature
- Make an enquiry about our services
- Interact with our marketing communications
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For newsletter subscriptions and marketing communications
- Legitimate Interests: For responding to enquiries, improving our services, and ensuring website security
- Contract: When necessary to provide services you’ve requested
- Legal Obligations: When required by law
6. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiries about our property services
- To send you our newsletter (with your consent)
- To provide customer support via live chat
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
7. Data Sharing and International Transfers
Sharing Your Data: We may share your personal data with:
- Service providers who assist us (e.g., email service providers, hosting providers)
- Professional advisers (lawyers, accountants)
- Regulatory authorities when required by law
International Transfers: As we are based in Dubai, your personal data will be transferred outside the UK/EEA. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK ICO
- Ensuring recipients provide adequate protection for your data
8. Data Retention
We retain your personal data only for as long as necessary:
- Marketing consent: Until you withdraw consent
- Enquiry data: 3 years from last contact
- Website analytics: 26 months
- Legal claims: 6 years
9. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Request limited processing of your data
- Portability: Receive your data in a machine-readable format
- Object: Object to processing based on legitimate interests or direct marketing
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@prosperhomes.ae
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
11. Cookies
Our website uses cookies and similar tracking technologies. For detailed information, please see our [Cookie Policy].
You can manage cookie preferences through your browser settings or our cookie consent tool.
12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will promptly delete it.
13. Marketing Communications
Email Marketing:
- We will only send marketing emails with your explicit consent
- Each email contains an unsubscribe link
- You can opt-out at any time by emailing privacy@prosperhomes.ae
Your Preferences: You can update your marketing preferences at any time by contacting us.
14. Complaints
If you have concerns about our data processing, you have the right to lodge a complaint with:
UK Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.
16. Contact Us
For any questions about this Privacy Policy or our data practices, please contact:
Data Protection Contact:
Email: privacy@prosperhomes.ae
Phone: (04) 570 9875
Post: Prosper Homes, Office 901, Capital Golden Tower, Business Bay, Dubai, U.A.E.
